Services
Every engagement starts with one question.
Where is value leaking from your guest experience — and what would it take to close that gap? The answer shapes everything that follows. The Tune-Up finds it. The Sprints fix it. The Advisory Partnership makes sure it stays fixed.
The Starting Point
Craft Hospitality Tune-Up™
Two hours. Real answers. A clear path forward.
The starting point for every client relationship. A direct, honest look at your guest experience with no PowerPoint and no generic frameworks. Where value is being created, where it's leaking, and what two or three moves would create real momentum right now.
The Session
Two-hour working conversation with you or your GM. Structured around your specific business, not a checklist.
The Follow-Up
Reconnect two weeks later to review what's shifted and determine whether a deeper engagement makes sense.
Delivered within 48 hours
The Craft Hospitality Snapshot™
This is the lowest-risk, highest-value entry point possible. It almost always reveals whether there's a bigger opportunity worth exploring.
The Tune-Up is the starting point, not the ceiling. For operators ready to act on what they learn, it flows directly into a Sprint engagement.
The Snapshot we build together becomes the roadmap.Tier One · 30 Days
The 30-Day Sprint
Tighten what's there. Create immediate momentum.
For operators who completed a Tune-Up and are ready to move, or founders who already know something is off but can't quite name it. The team is inconsistent. The guest connection that once felt natural has become transactional. This client doesn't need a full overhaul — they need someone to see clearly and move quickly.
Investment: $3,500 – $5,000
Tier Two · 90 Days
The 90-Day Sprint
Build the foundation. Make it stick.
For operators ready to go deeper. Businesses where surface inconsistencies point to something more foundational. The team needs real training, not a pep talk. The guest journey needs to be mapped and rebuilt with intention. Not broken. Ready to build.
Investment: $10,000 – $15,000
Tier Three · 180 Days
The 180-Day Sprint
Real change. In the team, the culture, and the guest experience.
For operators with multiple locations, founders preparing to open or relaunch, or businesses where previous internal efforts haven't created lasting change. This client isn't looking for a quick fix. They are investing in a transformation.
Investment: $20,000 – $35,000
A Sprint creates momentum. The Advisory Partnership is built for operators who want to protect it and keep building.
For the ones who understand that becoming great is not a project. It's a practice.Long-Term
The Advisory Partnership
For the operators who built something real and want to keep building.
Advisory Partner
Ongoing perspective. Consistent presence.
For Sprint graduates who want to sustain and build on their momentum.
$2,500 / month · 3-month minimum
Strategic Partner
Deeper presence. Active leadership support.
For operators in active transformation who want a partner genuinely in the work with them.
$4,500 / month · 3-month minimum
Every engagement starts here.
A real working conversation about your guest experience — where value is being created and where it might be leaking. That's exactly what the Craft Hospitality Tune-Up™ is designed to be.
Start with the Tune-Up — $800